Privacy Policy

Website service

1. Introduction

TradeStreamAI ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.

2. Information We Collect

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:

Email address
First name and last name
Usage Data

Support Chat

Our automated buying guide processes questions in your browser. We measure chat opens, selected topic categories, answer views, pricing visits, and checkout intent so we can improve the buying experience. Typed questions and conversation transcripts are not included in those analytics events.

Analysis Data

We process the chart images you upload to provide our analysis service. We may store these images and the generated analysis to improve our AI models and provide you with history functionality.

3. How We Use Your Information

We use the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service
To provide customer support
To gather analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues

4. Payment Processing

Crypto payments are processed by NOWPayments on its hosted checkout. We store the order, invoice and payment identifiers, selected plan, payment status, price, account email, and access-expiration date needed to verify payment and provide the purchased access. We do not receive or store your wallet private keys or seed phrase. NOWPayments processes transaction and wallet information under its own privacy terms.

Card payments are processed by Whop on its hosted checkout. We share your account email with Whop to connect the purchase to your TradeStreamAI account, and store the Whop user and membership identifiers, selected plan, access-expiration date, billing-management link, and cancellation status needed to provide and manage access. TradeStreamAI does not receive or store your full card details.

5. Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We store a first-party traffic-source cookie for up to 30 days. It records the landing path, referral domain, and campaign labels from a link so we can report whether a confirmed purchase came from an ad, search, another referral, or a direct visit. We link this source to a purchase record only after payment is confirmed.

6. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Third-Party Services

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.

8. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@tradestreamai.com.

Mobile application — Trade AI: Chart Analyzer

Last updated: 5 October 2026

This section applies to Trade AI: Chart Analyzer, including the Android app identified as com.tradeai.chartanalysis and the iOS version where available. The app is operated by Adil Digital Ltd, trading as TradeStreamAI. Privacy questions and requests can be sent to support@tradestreamai.com.

Information processed by the mobile app

Account information: email address, display name, account identifiers, authentication information, and account settings. Guest use may create an anonymous account identifier. If you use a supported sign-in provider, we receive the account information that provider makes available for authentication.
Chart and AI content: chart images you select or capture, chart symbols and timeframes, questions, relevant conversation context, generated analysis, and chat responses. Our current backend stores analysis results and chat history; it does not save uploaded chart image files in the app database. Images are transmitted for AI processing. Images may also remain in your device’s photo library or temporary app storage.
Purchases: store purchase tokens or transaction identifiers, product identifiers, subscription status, expiration dates, and account-binding identifiers used to verify purchases and restore access. Google Play or Apple processes payment details; we do not receive your full payment-card details.
Usage and support information: usage counts, feature and advertising events, technical errors, support correspondence, and AI-content reports. A report includes your selected reason, optional notes, and a copy of the reported response.
Advertising information: when ads are requested, Google’s Mobile Ads SDK processes information such as IP address, device or advertising identifiers, ad interactions, and diagnostics. IP addresses may be used to estimate general location.

Purposes and service providers

We use this information to authenticate users, provide chart analysis and AI chat, maintain history, enforce usage limits, verify subscriptions, restore purchases, display ads, investigate reports, prevent abuse, and operate and secure the app.

Supabase provides authentication, backend hosting, and database services for account information, saved analysis, chat history, usage, subscription records, reports, and app analytics.

Google Gemini API processes chart images, questions, and relevant chart or conversation context to generate responses. Our AI requests do not intentionally include your email address, but personal information visible in an image or typed into a message will be included in the submitted content. Remove names, account numbers, balances, and other sensitive information before uploading or sending content.

We use the Gemini API through a project with an active billing account. Under Google’s paid-service terms, Google does not use submitted prompts, images, or responses to improve its products. Google may retain prompts and responses for a limited period for safety, abuse prevention, and required legal disclosures. Processing is subject to Google’s applicable Gemini API terms and data-processing terms.

Google AdMob provides mobile advertising, measurement, and fraud prevention. Advertising data is handled under Google’s Privacy Policy. Advertising preferences and consent affect how ads and associated data are handled; choosing non-personalized ads does not eliminate all advertising data processing. Where required, the app presents consent choices. You can revisit Settings → Ad privacy choices when that option is available, and manage advertising identifiers in your device settings. Pro accounts are excluded from the app’s banner and rewarded-ad placements.

Google Play and Apple, as applicable, process purchases, subscription management, and refunds under their own terms and privacy policies. Whop and cryptocurrency checkout rules described for the website do not apply to mobile in-app purchases.

Permissions and device settings

The app requests camera or photo access when needed to capture or select a chart image. Optional notification permission is used for a daily reminder scheduled on your device. You can change permissions in device settings; declining a permission may prevent the related feature from working.

Retention and deletion

Account information, saved analysis, chat history, usage records, purchase-verification records, analytics, and reports remain associated with your account while it exists. Successful in-app account deletion removes the account and its associated records from our active app database.

To delete your account, open Settings → Delete account and data. You may also request deletion through our account-deletion page or contact support@tradestreamai.com. For requests submitted outside the app, we verify account ownership before completing deletion. Emailed deletion requests are completed within one week of support receiving the request.

For information about retention of backups, hosting and security logs, and support or deletion-request correspondence outside the active app database, contact support@tradestreamai.com.

Deleting an account does not automatically cancel a store subscription. Cancel it separately through Google Play or Apple. Store transaction records and information already processed by Google, Apple, or other providers may remain subject to those providers’ retention rules and applicable law.

Security, processing locations, and privacy requests

The app uses encrypted HTTPS connections for data transmitted to its backend and AI providers, and account access controls for stored app data. Providers may process information outside your country. No security measure can guarantee complete protection.

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to object to or restrict certain processing. Contact support@tradestreamai.com to make a request. We may verify your identity before responding.

The mobile app is intended for adults aged 18 or older. It is not directed to children. If you believe a child has submitted personal information, contact us so we can investigate and take appropriate action.